Shipping Policy
Fast, reliable, and transparent—see when and how your order,
will arrive, with no surprises along the way.
1. Order Placement
Once you’ve placed an order, you’ll get a confirmation email with all the details, just to make sure everything’s perfect. If something’s off, feel free to reach out! We want your shopping experience to be seamless.
2. Shipping and Delivery
- Free shipping—yep, you read that right! Your order will arrive within 48 to 72 hours no matter where you are in the UAE. We’ll also make sure to send you tracking information within 12 hours so you can keep an eye on your goodies as they make their way to you.
- Oh, and just to put your mind at ease, we deliver to every single street in the UAE, so no need to worry about missing out!
3. Payment Methods
We know everyone has their preferences, so we’ve made it easy to pay through a range of methods. Whether you’re a fan of credit/debit cards or prefer to go with online payment systems, we’ve got you covered. And don’t worry, all transactions are 100% secure!
4. Order Cancellation
We totally understand that sometimes things change. If you need to cancel your order, you can do so before it’s shipped. Once it’s on its way, though, we’re not able to cancel it, but don’t worry, we’ll make it right if there are any issues!
5. Damaged or Lost Items
We know how frustrating it can be to receive a damaged or missing item. If that happens, just let us know ASAP! We’ll investigate any lost items and keep you in the loop with updates. If anything’s damaged, we’ll replace it within seven days—because you deserve to get what you paid for!
6. Returns and Exchanges
Not quite what you expected? No problem. Check our Return Policy for how to return or exchange items. We want you to be totally happy with your purchase, and we’re here to help make that happen.
7. Customer Support
Our team is here for you every step of the way. Got a question, a concern, or just need a little help? Don’t hesitate to reach out via email or our support page. We’re always happy to assist you!