Refund & Return Policy
Changed your mind? No worries! Check out our refund & return policy
to see how we make the process hassle-free for you.
Bigglowlux Refund & Return Policy
🚀 Quick Overview (Because Who Likes Reading Policies?)
- Damaged item? We’ll replace it for free—no worries!
- Changed your mind? Sorry, no refunds or returns. Choose wisely!
- Want to exchange? You can! Just cover the delivery charges.
Now, let’s dive into the details…
📦 1. Damaged During Delivery? We’ve Got You Covered!
We pack your orders carefully, but sometimes things go wrong during shipping (we wish we could personally deliver each package, but, you know… logistics). If your product arrives damaged:
- Contact us within 48 hours of receiving the item.
- Send us clear photos of the damage via email at bigglowlux@gmail.com
- Once verified, we’ll send you a free replacement—no extra charges!
Important: If you wait too long to report the damage, we won’t be able to help. So, check your order as soon as it arrives!
❌ 2. Change of Mind? No Can Do!
We totally understand that sometimes you see a product and think, “This is exactly what I need!”—only to later decide, “Meh, maybe not.” But unfortunately, once a product is delivered, we don’t offer refunds or returns just because you changed your mind.
- Tip: Read product descriptions carefully before purchasing. If you’re unsure, reach out—we’ll be happy to help!
🔄 3. Want to Exchange? Sure, But…
If you ordered the wrong item or want to swap it for something else, we do allow exchanges—but here’s the deal:
- The product must be unused and in original packaging.
- You need to request an exchange within 7 days of receiving the product.
- Delivery charges for the exchange? That’s on you.
- To start an exchange, email us at bigglowlux@gmail.com with your order details.
💡 Frequently Asked Questions (Because You Were Probably Going to Ask Anyway)
? What if I don’t like the product after receiving it?
If the product is exactly as described but you’ve just had a change of heart, we can’t offer a refund. But if you want to swap it for something else, you can—just pay the delivery fee!
? How long does it take to get a replacement for a damaged item?
Once we confirm the damage, we process your replacement within 2-5 business days. After that, standard delivery times apply.
? Who pays for return shipping in case of an exchange?
You do! We cover the shipping cost only if the item was damaged during delivery.
🌟 Why Shop With Bigglowlux?
We believe in quality, honesty, and making things easy for our customers. Our policy is designed to be fair—because no one likes a complicated return process.
Still have questions? Hit us up at bigglowlux@gmail.com. We’re always happy to help!