You've got questions? We've got answers!
Find Out About Delivery, Payments, Returns & More
Delivery & Payment
Where do you deliver?
How much is the delivery fee?
3. How long does it take to deliver?
Can I pay cash?
How can I track my order?
You will receive tracking details via WhatsApp or email within 12 hours of placing your order.
Returns, Replacements & Cancellations
What if I receive a defective product?
No worries! If your product is defective, let us know within 7 days. We’ll replace it — hassle-free.
👉 Read our Return & Refund Policy
Do you accept returns?
Yes, returns are accepted in case of damaged or incorrect items. Just contact us within 7 days of delivery.
👉 Return & Refund Policy
Can I change or cancel my order?
ℹ For more details, please check:
Returns, Replacements & Cancellations
What if I receive a defective product?
No worries! If your product is defective, let us know within 7 days. We’ll replace it — hassle-free.
👉 Read our Return & Refund Policy
Do you accept returns?
Yes, returns are accepted in case of damaged or incorrect items. Just contact us within 7 days of delivery.
👉 Return & Refund Policy
Can I change or cancel my order?
ℹ For more details, please check:
Product Authenticity & Support
Are your products genuine?
How can I contact support?
We’re available 24/7. Reach us anytime via:
WhatsApp: https://wa.me/971553905360
Email: bigglowlux@gmail.com
Instagram DM: @bigglowlux